KMG International seeks to provide environmental, social and economic value through its products and services by constantly appraising and improving its portfolio in line with market demand and customer input. Guided by our passion for quality and innovation, we embed sustainability into every aspect of our activity pertaining to product and service development. Customer and employee satisfaction, surveyed annually by KMG International through extensive market studies, always play a significant role in the development of the company’s business plan, offer and marketing activities.
We maintain trusted and long-term business relationships with many of our customers. The satisfaction of our customers is a key element of what we do. In a 2016 study measuring customer satisfaction of car owners responsible for refueling, the Rompetrol fuels ranked first with an overall customer satisfaction parameter of 63 out of 100 and 67 points for Rompetrol station’s rating on staff’s promptness and courtesy topped all other competitors.
KMG International regularly conducts extensive assessments of the health, safety and environmental risks of new products and maintenance of up to date information on existing products in our efforts to reduce and mitigate impact on customers, employees, communities and the environment.
Our evaluation process addresses attributes relating to human, environmental and societal impacts, such as environmental exposure, packaging and delivery systems or use of natural resources. As a result, sustainability factors are included throughout the development process to reduce the potential impacts of our products.
All companies in the Group comply with the best practice code whereby operators are required to provide details of marketed products in conformity with the NP 004/2003 technical standard (normative) on fueling station design and operation, Law no - 307/2006 on firefighting, Law no 319/2006 on occupational health & safety and GD no 928/2012 setting the minimum requirements for fuel market introduction.